Site audit
A full check of your store to find what's broken, what's slowing it down and what's costing you sales.
What's included
- Bugs and broken features, checked on mobile and desktop
- User experience review of the key pages: home, collections, product, basket and checkout
- SEO issues: indexing, site structure, page titles, duplicate content
- Site speed, and the apps and theme code slowing it down
- Tracking and analytics check, so you can trust your numbers
You getA report ranked by priority: what to fix, why it matters and roughly how long each fix takes.
Ask about an audit →
Site rebuilds & migrations
A new store, a rebuilt theme or a move to Shopify from another platform, without losing sales or search rankings along the way.
What's included
- Planning and scoping before any build starts
- New theme or rebuild of your existing one
- Moving products, customers and order history
- Redirects from old web addresses, so Google rankings carry over
- App set-up, integrations, testing and launch support
You getA faster, easier-to-manage store, live, with your data and search rankings carried across.
Ask about a rebuild →
CRO deep dive
Conversion rate optimisation. Find out where your store loses sales, and get a plan of tests to win them back.
What's included
- Analysis of conversion rate (how many visitors buy), average order value and bounce rate
- Where people drop off: product page, basket, checkout
- Breakdown by device, traffic source and landing page
- Session recordings and heatmaps to see what people actually do
- Review of product pages, navigation, search and checkout
You getA findings report and a ranked backlog of A/B tests, each with the reasoning behind it and the expected impact.
Ask about CRO →
Email & SMS set-up
The automated emails and texts that bring in sales in the background, set up properly from the start.
What's included
- Platform set-up, e.g. Klaviyo or Omnisend
- Sign-up forms and pop-ups to grow your list
- Core automations: welcome, abandoned basket, browse abandonment, post-purchase and win-back
- Email templates in your brand
- Audience segments and domain set-up so emails land in the inbox
You getAutomations live and sending, plus a simple plan for regular campaigns.
Ask about email & SMS →
Custom development
For when an app or theme setting can't do what you need.
What's included
- Custom theme features and page sections
- Private apps and scripts
- Connections to your stock, fulfilment, ERP or CRM systems
- Automating manual jobs your team does every day
- Checkout and discount customisation
You getWorking, documented code that you own and anyone can maintain.
Ask about custom work →
Ongoing support
A block of hours each month for fixes, improvements and advice. People who know your store, on hand when you need them.
You getA store that keeps improving, a monthly summary of what was done, and one person to go to.
Ask about support →
What's included
- Bug fixes and small changes
- App and theme updates
- A monthly check of site speed, errors and tracking
- Working through a running list of improvements
- Advice when you're weighing up a new app, agency or idea
- Hours agreed up front and billed monthly
We work mostly on Shopify, and we also move stores to Shopify from WooCommerce, Magento, BigCommerce and other platforms. Audits and CRO work can be done on any platform.